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During my pursuit of a Master of Science in Applied Psychology, I began my career in the non-profit sector. This experience immersed me in a dynamic and challenging environment, where I seized the opportunity to leverage my skills in restructuring and enhancing organizational procedures. As a result, I significantly improved processing times and expanded service delivery by tenfold.

This transformative journey led me to take on a leadership role in establishing a new organization. I was actively involved in shaping its mission and purpose, and I played a pivotal role in creating its organizational structure. Designing each position and developing efficient processes was not only rewarding but also allowed me to grow alongside the organization. I had the privilege of training staff across various roles and coaching them in administrative functions and customer service excellence.

This leadership position was a catalyst for my career, enabling me to coach and train professionals in multiple facets of the organization. From appointment scheduling to classroom instruction, and from effective customer communication to integrating technology in educational settings, I gained invaluable insights into professional development. To further enhance my expertise, I pursued a Master of Public Administration at Florida State University.

My diverse background and experiences across different fields have equipped me with a unique skill set, allowing me to effectively address challenges and drive organizational success.